Free Delivery

Most deliveries will be free of charge to mainland UK addresses. If at checkout you find your postcode is not applicable for this, delivery charges to other areas are available upon application. ORL reserves the right to impose further delivery charges if delivery is not able to be made on the first attempt due to incorrect information being supplied by the buyer.

Delivery times quoted are done so in good faith but shall be non-binding. ORL will not be liable for any losses incurred by the Customer, or any other persons, as a result of a delay in any part of the delivery. Deliveries shall be made between business hours of Monday – Friday 8.30am – 6.00pm. Lead times are given as a guide for delivery. ORL cannot be held responsible for any change in the lead time due to manufacturing or stock issues.

Deliveries will be made to the ground floor, goods inward department or kerbside where sufficient offloading facilities aren’t available. Assistance must be provided by the Customer. Failure to provide adequate assistance may result in the delivery having to be aborted and additional charges imposed. If further assistance or installation is required this must be made clear at the point of purchase. Deliveries must be checked and accounted for prior to signing the delivery note. Any damages or shortages must be noted on the delivery note and reported to ORL within 24 hours. Failure to do so may result in a claim being rejected. All items are delivered flat packed for self-assembly unless otherwise stated or agreed prior to purchase in writing. ORL must be notified of any potential restrictions on delivery as failure to do so may result in charges being passed on to the customer.

If goods are to be installed then the area must be clear, accessible and free from other trades or workers. ORL reserves the right to pass on charges it incurs due to delays incurred by the Customer. ORL will not remove any old furniture unless this is agreed prior to purchase.